Un podcast en donde explicamos ITIL® 4 de forma clara, directa y sin complicaciones. En 7 episodios, desmitificamos conceptos, rompemos con la jerga innecesaria y te damos herramientas prácticas para aplicarlo en tu entorno. Este podcast tiene fines educativos y de concienciación únicamente y se basa en las mejores prácticas de ITIL® 4. ITIL® es una marca registrada de PeopleCert. Todos los derechos reservados.
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ITIL Foundation Trainings for beginners, ITIL foundation preparation podcasts, ITIL foundation training podcasts, ITIL free podcasts for beginners.
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The ITIL Training Podcasts. The new IT Service Management communication channel.
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ITIL and Beyond. Um podcast da autoria de João Rodrigues Um local onde se fala sobre ITIL e não só de uma forma descontraída
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Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
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Elevando el ITSM: Incidente a la Vista
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10:58Descubre cómo la gestión de incidentes en ITIL® 4 ayuda a restaurar servicios con rapidez y mínimo impacto. Exploramos principios clave como la detección temprana, la resolución ágil y la mejora continua con ayuda de automatización y colaboración (¡sí, incluso swarming!). Todo esto dentro de un ecosistema que conecta personas, tecnología, flujos de…
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Elevando el ITSM: No es solo papeleo, es la Habilitación del Cambio
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6:18En este episodio de ITSM Elevate, profundizamos en la práctica de habilitación del cambio según la guía de ITIL® 4. Analizamos cómo gestionar los cambios de forma controlada, minimizando riesgos y asegurando valor para el negocio. Hablamos sobre la evaluación del impacto, la autorización adecuada y la comunicación efectiva como pilares fundamentale…
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Av Con Punto y Koma
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Cerrando con broche de oro – Solicitudes, niveles de servicio y seguridad
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9:10En este último episodio de esta serie, Alex y Julián exploran cómo responder eficazmente a las solicitudes de servicios, cómo establecer expectativas claras y proteger los servicios con gestión de seguridad de la información.Se centran en: Gestión de Solicitudes de Servicio, Gestión de Niveles de Servicio, Gestión de la Seguridad de la Información.…
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Excelencia sostenible – ITIL más allá de lo operativo
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7:03
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7:03Discutimos las prácticas de gestión que aseguran una evolución constante del servicio: Gestión de la Configuración del Servicio, la Mejora Continua, Gestión de Activos de TI y Gestión de Suplidores.Av Con Punto y Koma
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Prácticas esenciales ITIL 4 – Resolver, prevenir y evolucionar servicios
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9:38Exploramos las prácticas que contribuyen a un entorno tecnológico saludable manteniendo los servicios funcionando y gestionando las interrupciones productivamente. Estas prácticas son: Gestión de Incidentes, Gestión de Problemas, Gestión de Eventos, Habilitación del Cambio, Gestión de Liberaciones y Gestión de Despliegues.…
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Del valor a la acción – El Sistema de Valor del Servicio y la Cadena de Valor
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8:24
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8:24Conoce el Sistema de Valor del Servicio (SVS) y la Cadena del Valor del Servicio y cómo ambas se integran para proporcionar soluciones que generen valor a sus usuarios y clientes.Av Con Punto y Koma
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Las Cuatro Dimensiones de la Gestión de Servicios – Mirada 360° al mundo TI
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9:17Desglosamos las 4 dimensiones que todo servicio debe considerar: Organizaciones y personas, Información y tecnología, Socios y proveedores, y los flujos de valor y procesos.Av Con Punto y Koma
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Los Principios Guía de ITIL 4 – Siete reglas para hacerlo bien
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9:03Exploramos los siete principios guía de ITIL 4 y cómo puedes aplicarlos a un entorno.Av Con Punto y Koma
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¿Qué es ITIL 4 y por qué debería importarte?
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8:44Introducción a los conceptos clave de ITIL 4: Qué es un servicio? Qué es la Gestión de Servicios de TI Los actores principales Cómo la Gestión de Servicios ayuda a crear valorAv Con Punto y Koma
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Episode 5 Of ITIL Foundations Training Podcasts- Explaining Scope Of Service Strategy
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3:19Episode 5 Of ITIL Foundations Training Podcasts- Explaining Scope Of Service Strategy Lifecycle PhaseDisclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are…
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Episode 4 Of ITIL Foundations Training Podcasts- Explaining Objectives Of Service Strategy
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4:42
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4:42Episode 4 Of ITIL Foundations Training Podcasts- Explaining Objectives Of Service StrategyDisclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested…
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Episode 3 Of ITIL Foundations Training Podcasts- Explaining Service Strategy Purpose in ITIL
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7:49Episode 3 Of ITIL Foundations Training Podcasts- Explaining Purpose Of Service Strategy Lifecycle Phase in ITIL.Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any cha…
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Episode 2 Of ITIL Foundations Training Podcasts- Explaining Service Strategy Lifecycle Phase in ITIL
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43:57Episode 2 Of ITIL Foundations Training Podcasts- Explaining Service Strategy Lifecycle Phase in ITILDisclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are …
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Episode 1 Of ITIL Foundations Training Podcasts - Defining a Service in ITIL
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21:52Disclaimer - ITIL® - "ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved." Please note that all ITIL documents and standards are completely owned intellectual property & copyright of Axelos. So in case if by any chance you are interested to study more about the standard that I have discussed here then please go to the officia…
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ITIL Version Three builds on Version Two with the addition of several important new processes, across the new service lifecycle. It is critical that you know how to successfully design, build, test, implement and improve service management processes to obtain...Av IT Service Success
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Here is the second Podcast, in the two part series, covering the topic of how to successfully design, build and implement ITIL based processes. Download planning_for_successful_process_introduction_part_two.mp3 If you have any questions about this Podcast - please post your comments below...Av IT Service Success
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Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of audio and Podcasts. In this special Podcast, I interview Don Casson, CEO of Evergreen Systems about Leading Transformation. Evergreen Systems began business in...Av IT Service Success
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Quickly absorb and learn new perspectives and techniques to compliment your ITIL knowledge through the power of online audio and Podcasts. In this first of a special four part series - we'll be delving into the good old Service Catalog...Av IT Service Success
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Matthew Burrows continues his Podcast interview with part two in the two part series and follows up the advice he gave in part one with his very own 'top tips' for successfully implementing the Service Catalogue. Listen to Part Two...Av IT Service Success
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I didn't go in to IT to be an accountant
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28:00Welcome to the third ILX Group ITIL Podcast. In this programme Mark Haddad discusses ITIL Financial Management. For further information and training please visit http://www.itiltraining.com/.Av Mark Hadadd
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Welcome to the second ILX Group ITIL Podcast. In this programme Mark Haddad discusses ITIL Availability Management. For further information and training please visit http://www.itiltraining.com/.Av Mark Hadadd
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Top Tips for taking the ITIL Foundation Exam.
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30:46Welcome to the first ITIL Training Podcast. In this first programme Martyn and Mark discuss the top tips for taking the ITIL Foundation exam. For further information and training please visit http://www.itiltraining.com/.Av Martyn Kinch
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